Moving can be a very stressful time and with modern technology, it is easy for rogue movers to have slick websites that can fool innocent people into thinking they are booking their move with a reputable van line/
Recently there have been many stories in the media about rogue movers. Learn how you can protect your family and your valued possessions. Here are some tips on things you can do.
- Contact the Better Business Bureau. Confirm that the moving company is registered, what rating they have, and if they have resolved any complaints.
- Contact the Canadian Association of Movers (CAM). CAM carefully screens potential members so only trusted, qualified movers can be certified. Unscrupulous companies may say they are certified when in reality they are not, so contact the Canadian Association of Movers to confirm that your mover/van line is a member.
- Does the company you are dealing with belong to a known, reputable, long-standing van line? Make sure you call the van line to confirm the company you are dealing with is an agent in good standing.
- Ask what kind of quality assurance processes they have in place.
- Do they have the proper equipment to service your move? Without a warehouse, trucks, moving blankets, shrink wrap and dollies, chances are you are not going to have a good experience.
- Do their personnel get criminal background checks? If so they will have an ID number that can be checked.
- Beware of Internet van lines that have no agents, drivers or equipment
- Beware of phone addresses. Drive by the mover's facility. If it is in an office complex go inside to make sure the company is listed on the directory.
- Beware of movers who charge upfront for a move.
- Beware of movers who give a low-ball price.
Remember, these are your most valued possessions. Make sure you know exactly who will be moving your goods.